Frequently Asked Questions
Answers to Common Questions About Home Care Services
Getting Started with Home Care
How can I figure out what type of services my loved one needs?
When you contact Coastal Companion Care, we’ll schedule a free in-home assessment with one of our RN Nurse Supervisors. They’ll help develop a personalized care plan based on your loved one’s health, daily needs, and existing family or community support.
Do I need a doctor’s referral to begin services?
No referral is needed. Just call our Southport office at 910-457-5300 or our Wilmington office at 910-444-0650 to set up your in-home consultation.
How do I know if services are needed yet?
Many families wait until a crisis to seek help. Starting with even minimal support can reduce stress, prevent emergencies, and provide peace of mind. Our in-home assessment is a great, no-pressure way to explore your options.
Payment & Insurance
How can I pay for Coastal Companion Care services?
We accept the following:
- Private Pay
- Long-Term Care Insurance
- Medicaid
We are in-network with:
- Healthy Blue
- United Healthcare
- AmeriHealth
- Centene / WellCare
- CAP DA & CAP C (Community Alternatives Programs)
We also assist with submitting insurance claims on your behalf and can help you understand your policy benefits.
Choosing the Right Agency
What should I look for in a home care agency?
Look for an agency that combines experience, licensing, and a team you can trust. Coastal Companion Care offers:
- Over 125 years of combined industry experience
- Licensed by the NC Department of Health and Human Services
- Insured, locally owned, and community-focused
Our team truly cares about your family’s well-being, and it shows.
Understanding Home Care
What is the difference between home care and home health care?
Home Health Care is medical, physician-ordered, and often Medicare-covered (e.g., nursing, rehab).
Home Care (what we provide) is non-medical, privately paid or covered by LTC insurance/Medicaid, and includes services like personal care, companionship, transportation, and household help.
Can seniors get help at home without moving into assisted living?
Absolutely. Our mission is to help seniors age safely at home, where they feel most comfortable and independent.
Can a home caregiver help with cooking, cleaning, and errands?
Yes. Our caregivers assist with meal prep, light housekeeping, laundry, grocery shopping, and more.
Do home care services include transportation for seniors?
Yes, we provide transportation to appointments, errands, social outings, or even just a drive to enjoy the water — in either the client’s or caregiver’s vehicle.
Can I use long-term care insurance for home care services?
Yes. Most long-term care policies cover our services. We’re happy to help you review your policy and handle the claims process.